How do I start the process?
Just contact us, as mentioned on our web site, and our representatives will help you to collect necessary personal data, medical records and other essential information to get the process started quickly and painlessly.
In which language will I contact you?
You contact us in English and our representative will guide you through all data and information exchanges prior to your arrival. We are dedicated to serve as your medical liaison and interpreter while in our country.
Does Wellbe facilitate traveling services for my medical treatment?
Travelling and accommodation are prepared by our partner company; however you will get the entire itinerary and comprehensive service as one package. If you prefer, you can arrange your travel and accommodation partly, or completely on your own.
How do I know I will receive quality healthcare at your facilities?
The relevant medical bodies and commissions certify the buildings, machinery, equipment, apparatus, procedures and operations of medical facilities in Croatia. Our medical providers meet all thresholds for safety and hygiene and will provide any and all documentation you might request or require to that effect.
Are your doctors certified to perform as Medical Specialists?
Yes they are. Our physicians are board-certified, specialized physicians and their backgrounds are published on our website; they meet or exceed all international and national standards pertaining to the practice of their specialization(s).They are also required by controlling and supervisory body (Doctors’ chamber) to regularly continue with education and on site practice.
What if something goes wrong with my procedure?
Obviously no medical procedure is completely risk free, even undertaken by the most experienced physicians and at world-class institutions whether in Croatia or at home. Our safety record is long-standing and outstanding. We will gladly provide you with all epidemiological studies and long-term statistical reports covering the success rate and recovery of all patients who have submitted to our clinics’ care. We have reviewed professional malpractice contracts of medical providers and are convinced that these constitute reliable, executable and solid source for compensation should any misshaping arise.
How often are follow-up care visits planned?
Every patient will be under doctor’s (clinic’s) supervision until well enough to be discharged. The frequency and nature of follow-up care is individualized based on the type of procedure received, and the person’s overall health status. It is important for you to talk with the doctor about any questions or concerns related to the follow-up care plan. You will have follow-up visits to check wound-care and/or diagnose any problems with your recovery.
In addition, therapy required or follow-up care post-surgery can be coordinated between your physician and your physician at home for the continuum of care to be complete.
How will my treatment be invoiced?
Payment is made partly (30%) in advance and the remainder upon treatment. Accommodation and additional programs costs will be paid accordingly.
Recent EU directive on cross-border patient care includes many treatments, and even your travel and accommodation cost may be covered by your medical insurance.
For more detailed information, visit our website.
Can I use my insurance to pay your clinics in Croatia??
You can use your private health insurance policy to pay in Croatia depending of what has been covered by your policy. Public (national) health insurance for EU citizens and their rights are described in the EU Directive 24 (cross-border patient care), and it gives them the opportunity to choose where to go for their medical treatments For the clients outside the EU, it is also possible that their public health insurance approves the treatment cost abroad, usually upon prior consent.
Safety Issues – Is it safe to travel to Croatia?
Croatia is widely considered very safe with low crime rates and a modernized, professional police force.
Overall, general crime remains at low levels; however, residential and apartment theft in the metropolitan and cities area has increased slightly. There is a correlation between the stagnating economy and increased crimes of opportunity.
Croatian police also closely monitor civil disturbances with soccer hooligans during high risk matches.
Croatian roads and infrastructure are very good, and emergency response for vehicular accidents along interstate roadways is timely and capable. Road traffic during summer months, especially from mid-July to mid-August, can be considerably heavy along the Adriatic coast.
Police are professional and well respected. Police have been very responsive to international travelers in need of assistance. Croatia has a modern emergency call center that coordinates police, ambulance, and fire response. Individuals requiring emergency services should dial (192); an English speaker is always on duty.
Although Croatia has a low crime rate, a common sense approach should be applied to safety and security. Be mindful of your surroundings and secure important personal items and documents. Petty crime does occur, especially along the Adriatic Coast, during the summer season; however, simple proactive measures will increase your safety.