Wellbe » Wellbe FAQ
Wellbe FAQ 2016-12-14T12:32:00+00:00

Frequently asked questions about Wellbe services

Wellbe FAQ

In this section you will find answers to most common questions our clients have about our medical treatments, travel arrangements and other services Wellbe offers.

Getting Started 2016-12-14T12:21:54+00:00

How do I start the process?

Getting started - How do I start the process?

Just contact us, as mentioned on our web site, and our representatives will help you to collect necessary personal data, medical records and other essential information to get the process started quickly and painlessly.

Language Communication 2016-12-14T11:52:07+00:00

In which language will I contact you?

In which language will I contact you?

You contact us in English and our representative will guide you through all data and information exchanges prior to your arrival. We are dedicated to serve as your medical liaison and interpreter while in our country.

Traveling Arrangements 2016-12-14T09:38:59+00:00

Does Wellbe facilitate traveling services for my medical treatment?

Does Wellbe facilitate traveling services for my medical treatment?

Travelling and accommodation are prepared by our partner company; however you will get the entire itinerary and comprehensive service as one package. If you prefer, you can arrange your travel and accommodation partly, or completely on your own.

Facilities Standards 2016-12-14T09:35:22+00:00

How do I know I will receive quality healthcare at your facilities?

How do I know I will receive quality healthcare at your facilities?

The relevant medical bodies and commissions certify the buildings, machinery, equipment, apparatus, procedures and operations of medical facilities in Croatia. Our medical providers meet all thresholds for safety and hygiene and will provide any and all documentation you might request or require to that effect.

Doctors Qualifications 2016-12-14T09:27:30+00:00

Are your doctors certified to perform as Medical Specialists?

Are your doctors certified to perform as Medical Specialists?

Yes they are. Our physicians are board-certified, specialized physicians and their backgrounds are published on our website; they meet or exceed all international and national standards pertaining to the practice of their specialization(s).They are also required by controlling and supervisory body (Doctors’ chamber) to regularly continue with education and on site practice.

Procedures Safety 2016-12-14T09:22:24+00:00

What if something goes wrong with my procedure?

What if something goes wrong with my procedure?

Obviously no medical procedure is completely risk free, even undertaken by the most experienced physicians and at world-class institutions whether in Croatia or at home. Our safety record is long-standing and outstanding. We will gladly provide you with all epidemiological studies and long-term statistical reports covering the success rate and recovery of all patients who have submitted to our clinics’ care. We have reviewed professional malpractice contracts of medical providers and are convinced that these constitute reliable, executable and solid source for compensation should any misshaping arise.

Post-Treatment 2016-12-14T09:15:46+00:00

How often are follow-up care visits planned?

How often are follow-up care visits planned?

Every patient will be under doctor’s (clinic’s) supervision until well enough to be discharged. The frequency and nature of follow-up care is individualized based on the type of procedure received, and the person’s overall health status. It is important for you to talk with the doctor about any questions or concerns related to the follow-up care plan. You will have follow-up visits to check wound-care and/or diagnose any problems with your recovery.

In addition, therapy required or follow-up care post-surgery can be coordinated between your physician and your physician at home for the continuum of care to be complete.

Invoicing 2016-12-14T08:56:09+00:00

How will my treatment be invoiced?

How will my treatment be invoiced?

Payment is made partly (30%) in advance and the remainder upon treatment. Accommodation and additional programs costs will be paid accordingly.

Recent EU directive on cross-border patient care includes many treatments, and even your travel and accommodation cost may be covered by your medical insurance.

For more detailed information, visit our website‏.

Insurance Acceptance 2016-12-14T08:34:15+00:00

Can I use my insurance to pay your clinics in Croatia??

Can I use my insurance to pay your clinics in Croatia?

You can use your private health insurance policy to pay in Croatia depending of what has been covered by your policy. Public (national) health insurance for EU citizens and their rights are described in the EU Directive 24 (cross-border patient care), and it gives them the opportunity to choose where to go for their medical treatments For the clients outside the EU, it is also possible that their public health insurance approves the treatment cost abroad, usually upon prior consent.

Safety Issues 2016-12-13T08:14:36+00:00

Safety Issues – Is it safe to travel to Croatia?

Safety Issues - Is it safe to travel to Croatia?

Croatia is widely considered very safe with low crime rates and a modernized, professional police force.

Overall, general crime remains at low levels; however, residential and apartment theft in the metropolitan and cities area has increased slightly. There is a correlation between the stagnating economy and increased crimes of opportunity.

Croatian police also closely monitor civil disturbances with soccer hooligans during high risk matches.

Croatian roads and infrastructure are very good, and emergency response for vehicular accidents along interstate roadways is timely and capable. Road traffic during summer months, especially from mid-July to mid-August, can be considerably heavy along the Adriatic coast.

Police are professional and well respected. Police have been very responsive to international travelers in need of assistance. Croatia has a modern emergency call center that coordinates police, ambulance, and fire response. Individuals requiring emergency services should dial (192); an English speaker is always on duty.

Although Croatia has a low crime rate, a common sense approach should be applied to safety and security. Be mindful of your surroundings and secure important personal items and documents. Petty crime does occur, especially along the Adriatic Coast, during the summer season; however, simple proactive measures will increase your safety.

What is involved 2016-12-13T08:02:12+00:00

What is involved and how long will it take?

What is involved and how long will it take

Each therapy has its separate description and time lenght. In order to best meet your needs we suggest that this topic is discussed individually and tailored to your situation.

Queuing 2016-12-13T07:56:33+00:00

Will there be any queuing or will they see the specialist directly?

Will there be any queuing or will they see the specialist directly

Usually there is no queuing involved because we book the appointment with the specialist in accordance with the client’s wish and also with the doctor’s availability. When these two align, we inform both sides and start preparing for the client’s arrival and for the procedure.

Assessment 2016-12-13T07:51:02+00:00

Is there an assessment before the procedure takes place, if so who does it and when?

Is there an assessment before the procedure takes place, if so who does it and when

As a rule, there is an assessment before the treatment. This is a part of the procedure and is taken by the specialist in the clinic.

When is the procedure 2016-12-12T14:59:46+00:00

How soon after the assessment will the procedure take place

How soon after the assessment will the procedure take place

Sometimes it takes place immediately, as an entry examination preceeding the procedure (in case of phisiotherapy or rehabilitation, for example) and sometimes a day or two before the procedure. For each arrangement we will compose the itinerer where all the steps will be explained and scheduled.

What to bring 2016-12-12T14:54:34+00:00

What do patients need to bring with them – medical records, blood tests …?

What do patients need to bring with them – medical records, blood tests …

It is recommended that patients bring with them their medical records. In certain cases additional tests will be undertaken before the procedure.

Length of stay 2016-12-12T14:49:34+00:00

Length of stay required for each procedure?

Length of stay required for each procedure

This is explained under Services section on our website. For some treatments there is a recommended stay for optimal results and for some treatments it is necessary to stay for a certain number of days in order to complete the rehabilitation process.

Recovery time 2016-12-12T14:43:11+00:00

Recovery time required for each procedure before flying – what level of activity can be undertaken during this period?

Recovery time required for each procedure before flying – what level of activity can be undertaken during this period?

Recovery time and after care, which includes the recommendations regarding the level of activities a client could perform, depends on the procedure as well as on individual case. Sometimes additional procedures, such as hyperbaric chamber treatment connected with faster wounds healing is also recommended but this is not necessarily part of the treatment.

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